Have you ever wondered if your home security system is actually protecting you, or just giving you a false sense of security? After testing five different professionally installed systems in the same house, I discovered some shocking truths about what works and what's just marketing hype.
Norfolk, with its beautiful waterfront views and rich naval history, offers residents a unique coastal lifestyle. But beneath the charming exterior lies a concerning reality: property crime rates that demand attention. As we move through 2025, I want to share what I've learned from our extensive testing to help you make truly informed decisions about protecting your home.
When it comes to home security, the relationship between value and reliability is crucial. Many systems promise the world but deliver disappointment. After living with multiple systems, I've found that the most important factor isn't necessarily having every bell and whistle, but rather having a system that works consistently when you need it most.
The quality-of-life features have proven to be the most valuable in day-to-day use. Video doorbells and garage control capabilities consistently rank as the most frequently used and appreciated features among homeowners. Being able to see who's at your door from anywhere or checking whether you closed the garage after leaving provides practical peace of mind that goes beyond traditional security concerns.
Investing in home security is ultimately about peace of mind and taking reasonable steps to improve safety. This extends beyond just break-ins – comprehensive systems now integrate fire safety monitoring, which can be literally life-saving. The right system strikes a balance between protection and practicality without breaking the bank.
Security technology has evolved dramatically in recent years. In 2025, we're seeing AI-powered cameras that can distinguish between a person, pet, or vehicle with remarkable accuracy. Mobile apps have become incredibly intuitive, allowing homeowners to manage their entire security ecosystem from anywhere.
The ADT and Google Nest partnership has produced some of the most seamless integrations I've tested, with voice control and automation that actually works reliably. Similarly, Vivint has continued to push boundaries with their proprietary equipment that communicates seamlessly across their ecosystem.
Yet some aspects of security remain timeless: proper sensor placement, redundant communication methods (cellular backup is non-negotiable), and professional monitoring still form the foundation of any effective system. The technology may change, but these principles remain constant.
This is where things get interesting – and where most homeowners remain in the dark.
ADT operates through a network of authorized dealers while maintaining their own monitoring centers. These monitoring facilities are impressively robust, with redundant power systems and multiple locations to ensure continuous service. When your alarm triggers, it's these centers that respond and coordinate with emergency services if needed.
SafeStreets is an ADT authorized dealer, which means they sell and install ADT equipment and services, but they're technically a separate company. They must meet ADT's standards and requirements, but your actual contract is with ADT for monitoring services. This arrangement allows ADT to maintain a local presence without directly operating in every market.
Vivint takes a different approach with their direct sales model. They manufacture much of their own equipment and handle everything from sales to installation to monitoring in-house. This vertical integration allows for tighter control over the customer experience and more seamless smart home integration.
What most people don't realize is that many local security dealers are actually ADT authorized dealers bound by the same requirements and standards. Additionally, numerous security companies use the same central monitoring services – there are only a handful of major monitoring centers nationwide that service many different brands.
Alarm.com provides the technology platform that powers many local dealers' systems, while ADT uses their own proprietary platform. This is why the apps and interfaces can look surprisingly similar across different local companies.
As someone who's technically inclined, I initially thought DIY installation would be sufficient. I was wrong. Professional installation is strongly recommended even for tech-savvy homeowners, and here's why:
Security professionals know "tricks of the trade" that DIYers simply miss. They understand optimal sensor placement to eliminate blind spots, how to properly secure equipment against tampering, and how to test systems thoroughly. They know, for instance, that motion sensors should never be placed facing windows where sunlight can trigger false alarms.
Common DIY mistakes include improper door sensor alignment, placing motion detectors at the wrong height, and failing to secure the control panel against tampering. I've seen DIY installations where the entire system could be disabled in seconds by an intruder.
When it comes to your family's safety, this isn't the place to cut corners or learn through trial and error. Professional installers have seen hundreds of homes and know exactly how to customize protection for your specific layout.
• SafeStreets - As ADT's authorized dealer, they offer rock-solid professional installation with technicians who really know their stuff. Their monitoring capabilities leverage ADT's nationwide infrastructure, and their equipment options now include the excellent Google Nest integration. Their technicians were the most thorough in our testing, taking time to explain every component.
• Vivint - Their advanced smart home technology and seamless integration features make them stand out for tech-forward homeowners. Their proprietary equipment is sleek and reliable, and their mobile app experience is arguably the best in the industry. Their installation process was impressively efficient.
• Simplisafe - While professionally installed options are generally superior, Simplisafe offers the best option for renters with flexible, portable systems that don't require permanent installation. Their monitoring is reliable though their equipment lacks some advanced features.
• Spartan Sound and Security - This local provider offers both home theater installation and security systems, making them a good choice if you're looking to integrate entertainment and security.
• Digital Security - Offering security systems, home automation, and fire protection services from their Mercury Blvd location, they provide comprehensive coverage but with less consistent installation quality in our experience.
• Cox Authorized Retailer - Leveraging their internet service provider foundation, they offer bundled security systems that integrate with their other services. Convenient if you're already a Cox customer.
• MD Lock Doc - Specializing in both traditional locksmithing and modern security systems, they bring unique expertise in physical security alongside electronic measures.
• ASG Security Norfolk - A straightforward security provider operating from Eltham Ave with basic but reliable offerings.
The statistics paint a concerning picture: property crime in Norfolk is 39% greater than the national average, while violent crime is a staggering 64% above the national average. With a crime grade of 0, Norfolk residents face real security challenges.
These statistics matter not just for homeowners but also for the 43.5% of residents who rent. Everyone deserves peace of mind, regardless of whether they own or rent their home.
While local companies may offer competitive pricing and the appeal of supporting local business, our extensive testing revealed that the stability, consistency, and peace of mind provided by established national installers like SafeStreets and Vivint is worth the slightly higher cost for most homeowners.
The national providers demonstrated more consistent installation quality, better ongoing support, and more reliable monitoring in our tests. Their technicians receive standardized, thorough training that was evident in the quality of their work.
Don't leave your family's safety to chance. Prioritize professional installation from established providers who have proven track records of protecting homes like yours. The small additional investment pays dividends in genuine security and peace of mind that no DIY solution can match.
Norfolk has a population of 244,300 and is located in Norfolk County. According to recent ACS data from the U.S. Census Bureau, the median household income is $53,026. Median home value is $215,211, and the median rent is $1,077/month. With a median age of 30.8 years old, 30% of residents over the age of 24 have at least some college education, with 21.4% having an income over $100,000. 35.1% of households are married.
According to the 2020 Decennial Census, the racial breakdown was as follows:
Home security is more than just cameras that capture bad actors committing crimes. Smart home features such as automated lighting are underrated features that can prevent thefts before they happen.
Professional monitoring is a must, and the choice generally comes down to a balance between the latest technology, overall price, and the service you receive for installation and on-going maintenance.
Our pick for the best home security system is ADT, with its exceptional reputation for customer satisfaction and professional installation, followed closely by Vivint which while slightly more expensive, has the most advanced security technology for your home.
SimpliSafe is our home security system recommendation for renters with its great balance of features and value, while offering minimal installation effort and reasonably priced professional monitoring.
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